Did you know...

...You can just put them in the box inside the Lending area between 10.30am and 11.15am without having to queue?
...You can book short loan books to take out on a particular day?

About a third of students queueing to use the short loan service machine  between 10.30 and 11.15 didn't.

...You can renew short loan books at any self service machine in the library?

Two thirds of students queuing to use the machine between 10.30 and 11.15 didn't.

That's why, instead of diving straight in there with an expensive new short loan machine, and looking at a full range of options, the library is going to run a relatively cheap campaign making people aware of the above. If this helps solve the queues, great. If it doesn't, we'll look at it again and see if we can change the time so that it's on the half hour rather than the hour, or maybe get an extra machine.

I decided, given on the feedback you guys have given me at Student Rep forums, that you'd rather have more books than a new machine, so I advised the library to try the cheap option first to see if it worked...

How does that sound?